Effective Date: August 18 , 2025
1. Introduction
At Trinity Life at Home, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
A. Information You Provide Directly
- Contact Information: Name, address, email, phone number, and other details communicated through forms, emails, or phone.
- Health & Care-Related Information: Medicare/insurance details, medical conditions, in-home care requirements, post-op needs, dementia-related details, etc., shared during assessments or intake.
- Communications: Feedback, questions, referrals, testimonials, and messages you send through our site or directly to staff.
B. Information Collected Automatically
- Device & Usage Data: IP address, browser type, device type, pages visited, time on site, navigation paths.
- Cookies & Similar Technologies: To improve user experience, remember preferences, and analyze web usage patterns.
3. How We Use Your Information
- Deliver Care Services: Schedule caregiving, conduct assessments, develop personalized care plans, coordinate services.
- Communicate: Respond to inquiries, send appointment reminders, updates, or follow-ups.
- Billing & Insurance: Process invoices, claims, and verify insurance benefits.
- Website Improvements: Analyze usage, optimize functionality, enhance navigation.
- Marketing & Feedback: Send newsletters, surveys, or service updates (with opt-in consent).
4. Legal Basis for Processing (When Applicable)
- Consent: For marketing communications or optional services.
- Contractual Necessity: To fulfill care and service agreements.
- Legal Compliance: Required disclosures for regulatory compliance.
- Legitimate Interests: Operational analysis, website security, improvements.
5. How We Share Your Information
- With Service Providers: Scheduling systems, IT support, insurance partners, maintenance systems.
- Care Professionals: Connected healthcare professionals, facilities, or vendors directly involved in your care.
- Legal & Safety Obligations: Law enforcement or authorities when required.
- Business Transitions: If ownership or assets transfer, your data may transfer as part of the business.
We do not sell your personal information to third parties.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tools for:
- Authentication and session management
- Analytics (e.g., Google Analytics)
- Functional enhancements (e.g., remembering preferences)
You may disable cookies in your browser—but note that this may affect website functionality.
7. Your Rights
Depending on applicable law, you may:
- Access, correct, or delete your personal data
- Withdraw consent or object to processing (for marketing or profiling)
- Request data portability
- Lodge a complaint with a supervisory authority (e.g., OCR for HIPAA compliance)
To exercise rights, contact us via the details below.
8. Data Retention
We retain personal and health-related information only as needed for service delivery, legal compliance, insurance requirements, or as otherwise permitted/confined by law.
9. Security
We implement administrative, technical, and physical safeguards to protect your information. These include:
- Staff training
- Secure systems and encrypted communications
- Controlled access to records
However, no system is fully immune—if a breach occurs, we will notify impacted individuals as required by law (e.g., HIPAA).
10. Children’s Privacy
Our services and website are not intended for individuals under 13. We do not knowingly collect data from children under 13. If you believe we have collected such information, please contact us immediately to remove it.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact:
Trinity Life at Home
4000 Northfield Way — Suite 100
Roswell, GA 30076
Phone: (678) 731-0831
Email: info@trinitylifeathome.com
12. Updates to This Policy
We may modify this Privacy Policy as our practices or laws change. We’ll post updates on our website and update the Effective Date. Significant changes will be highlighted or notified through available channels (e.g., email).
